Bookcover of Service Quality Management in Banking Sector:Research Perspective
Booktitle:

Service Quality Management in Banking Sector:Research Perspective

LAP LAMBERT Academic Publishing (2015-02-13 )

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ISBN-13:

978-3-659-34104-5

ISBN-10:
3659341045
EAN:
9783659341045
Book language:
English
Blurb/Shorttext:
The book discusses the primary data analysis of Service Quality and Customer Satisfaction among Private, Public and Foreign Sector Banks. Content of the book has been developed to fully support the researchers to conduct primary data analysis. Additionally, this book discusses various statistical tests like Factor Analysis, Normality Test, Run-Test, Mean and Standard Deviation Test, One Sample t-Test, Two Sample t-Test, Anova Test, Chi-Square Test, Correlation Analysis and Regression Analysis. It will be useful for Ph.D. scholars, researchers and academicians. This book is invaluable for anyone studying service quality in banking sector.
Publishing house:
LAP LAMBERT Academic Publishing
Website:
https://www.lap-publishing.com/
By (author) :
Mamta Brahmbhatt
Number of pages:
148
Published at:
2015-02-13
Stock:
Available
Category:
Management
Price:
61.90 €
Keywords:
service quality, Banking, Customer satisfaction

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