- Social sciences, law, economics
- Economics
- Advertisement, marketing
- Service Quality and Customer Satisfaction
- Bookcover of Service Quality and Customer Satisfaction
- Booktitle:
-
Service Quality and Customer Satisfaction
LAP LAMBERT Academic Publishing (2015-03-18 )
eligible for voucher
- ISBN-13:
978-3-659-42405-2
- ISBN-10:
- 3659424056
- EAN:
- 9783659424052
- Book language:
- Blurb/Shorttext:
- Organizations existence is depending up on their customers’ existence with them. Customers’ require quality service from the service provider. So that service quality is pivotal for satisfying customers, retaining them and crating loyalty amongst customers. To insure this, companies should understand their customers’ needs and preference and serve accordingly. So this study will give insights for Ethiopian Revenues and Customs Authority (ERCA), different organization marketing managers and further research scholars to dig more on Service quality and customer satisfaction.
- Publishing house:
- LAP LAMBERT Academic Publishing
- Website:
- https://www.lap-publishing.com/
- By (author) :
- Woldetsadik Kagnew
- Number of pages:
- 108
- Published at:
- 2015-03-18
- Stock:
- Available
- Category:
- Advertisement, marketing
- Price:
- 54.90 €
- Keywords:
- customer, quality, Satisfaction, Service
