Bookcover of Quality Enhancements In Prime Service Sectors
Booktitle:

Quality Enhancements In Prime Service Sectors

SERVQUAL Based Approaches

LAP LAMBERT Academic Publishing (2012-05-25 )

Books loader

Omni badge eligible for voucher
ISBN-13:

978-3-8484-8715-8

ISBN-10:
3848487152
EAN:
9783848487158
Book language:
English
Blurb/Shorttext:
In recent years quality has become an integral part of any organization that provides competitive advantage. Quality is one of the main factors which aid a company to help the customer attain complete satisfaction in any services they offer. For this, we have to understand the real need and expectation of the customer. To attain long term success the service provider has to understand what the customer desires and what not. It is mandatory to possess complete knowledge on customer expectation. In turn, it serves as a benchmark for outstanding performance. Customer service and quality tools are pivotal items; learning the effective utilization of these tools lead to competitive advantage. Service industries are the backbone for social and economic development of a region. This thesis focuses on the enhancement of quality of services in the prime service sectors viz Educational Institution, Public Bus Transport, Bank, Hospital and Restaurant. The quality enhancement strategies are formulated with the help of various quality improvement techniques.
Publishing house:
LAP LAMBERT Academic Publishing
Website:
https://www.lap-publishing.com/
By (author) :
S. Rita, V. Ganesan
Number of pages:
176
Published at:
2012-05-25
Stock:
Available
Category:
Business management
Price:
421.60 R$
Keywords:
Quality Improvements

Books loader

Adyen::diners Adyen::jcb Adyen::discover Adyen::mc Adyen::visa Adyen::cup Adyen::unionpay Adyen::paypal Paypal PagBrasil

  0 products in the shopping cart
Edit cart
Loading frontend
LOADING