Bookcover of Performance measuring model to determine the impact of policy outputs
Booktitle:

Performance measuring model to determine the impact of policy outputs

Cape Town Metropolitan Police Department

LAP LAMBERT Academic Publishing (2015-01-22 )

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ISBN-13:

978-3-659-67124-1

ISBN-10:
365967124X
EAN:
9783659671241
Book language:
English
Blurb/Shorttext:
The main objective of the study is to determine whether there is a lacuna in service delivery. Communities experience unacceptably high levels of crime and this study will determine whether the Cape Town Metropolitan Police Department provides adequate levels of service to combat such crime and whether the selfsame Cape Town Metropolitan Police Department contributes to a safe and secure environment. The study focuses on performance management within the public sector as it relates to service delivery. Service delivery in this instance is discussed from the premise of the Batho Pele principles enshrined in the Constitution of the Republic of South Africa and their impact on the selected communities as exemplified through the implementation of Cape Town Metropolitan Police Department’s vision, mission, values and service delivery standards. Although performance management is a well documented sub-discipline, it is still a new field in the South African public sector environment.The research concludes that a sustained improvement in productivity can be achieved by sustained performance management.
Publishing house:
LAP LAMBERT Academic Publishing
Website:
https://www.lap-publishing.com/
By (author) :
Kevin David Maxwell
Number of pages:
140
Published at:
2015-01-22
Stock:
Available
Category:
Business management
Price:
61.90 €
Keywords:
community policing, public service delivery, Service delivery standards, Metropolitan policing, Policy outputs, performance management, policy analysis, Public policy

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