- Bookcover of Perceived Crowding
- Booktitle:
-
Perceived Crowding
LAP LAMBERT Academic Publishing (2015-05-13 )
eligible for voucher
- ISBN-13:
978-3-659-62696-8
- ISBN-10:
- 3659626961
- EAN:
- 9783659626968
- Book language:
- Blurb/Shorttext:
- The purpose of this book is to develop and test a conceptual model that examines the mediating role of emotional dissonance in the relationship between perceived crowding and emotional exhaustion. The model also examines emotional exhaustion as a mediator of the impact of emotional dissonance on service recovery performance, turnover intentions, and absenteeism. In this work, data were collected from ground staff members and their supervisors in a low cost airline company in Turkey. The previously given relationships were tested through structural equation modeling.
- Publishing house:
- LAP LAMBERT Academic Publishing
- Website:
- https://www.lap-publishing.com/
- By (author) :
- Homa Choubtarash Abardeh
- Number of pages:
- 76
- Published at:
- 2015-05-13
- Stock:
- Available
- Category:
- Management
- Price:
- 35.90 €
- Keywords:
- perceived crowding, emotional dissonance, emotional exhaustion and performance outcome
