Bookcover of Perceived Crowding
Booktitle:

Perceived Crowding

LAP LAMBERT Academic Publishing (2015-05-13 )

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ISBN-13:

978-3-659-62696-8

ISBN-10:
3659626961
EAN:
9783659626968
Book language:
English
Blurb/Shorttext:
The purpose of this book is to develop and test a conceptual model that examines the mediating role of emotional dissonance in the relationship between perceived crowding and emotional exhaustion. The model also examines emotional exhaustion as a mediator of the impact of emotional dissonance on service recovery performance, turnover intentions, and absenteeism. In this work, data were collected from ground staff members and their supervisors in a low cost airline company in Turkey. The previously given relationships were tested through structural equation modeling.
Publishing house:
LAP LAMBERT Academic Publishing
Website:
https://www.lap-publishing.com/
By (author) :
Homa Choubtarash Abardeh
Number of pages:
76
Published at:
2015-05-13
Stock:
Available
Category:
Management
Price:
35.90 €
Keywords:
perceived crowding, emotional dissonance, emotional exhaustion and performance outcome

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