Bookcover of The Invisibility of Emotional Labor
Booktitle:

The Invisibility of Emotional Labor

A Case Study of Faculty Members at Small Liberal Arts Colleges

VDM Verlag Dr. Müller (2009-11-04 )

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ISBN-13:

978-3-639-19539-2

ISBN-10:
3639195396
EAN:
9783639195392
Book language:
English
Blurb/Shorttext:
The focus of this study is on the invisibility of emotional labor for faculty members in private liberal arts colleges. Here, Hochschild’s (1983) position is that the condition for emotional labor interactions has three requirements, first face-to- face or voice-to-voice contact with a client or customer, second the employee is required to produce an emotional state in another person (client or customer), and third that these jobs allow the employer to exercise a degree of control over the emotional activities of employees through training and supervision. In addition this study uses the social exchange framework to determine if emotional labor is exchanged for Christine Maslach’s (1976) burnout characteristics of depersonalization, exhaustion and or self-accomplishment.
Publishing house:
VDM Verlag Dr. Müller
Website:
http://www.vdm-verlag.de
By (author) :
Marjorie Meier
Number of pages:
100
Published on:
2009-11-04
Stock:
Available
Category:
General Social sciences
Price:
49.00 €
Keywords:
Emotional Labor, Burnout, Job Performance, Motivation, Rewards, Evaluation

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