Bookcover of Service Quality and Customer Satisfaction
Booktitle:

Service Quality and Customer Satisfaction

LAP LAMBERT Academic Publishing (2015-03-18 )

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ISBN-13:

978-3-659-42405-2

ISBN-10:
3659424056
EAN:
9783659424052
Book language:
English
Blurb/Shorttext:
Organizations existence is depending up on their customers’ existence with them. Customers’ require quality service from the service provider. So that service quality is pivotal for satisfying customers, retaining them and crating loyalty amongst customers. To insure this, companies should understand their customers’ needs and preference and serve accordingly. So this study will give insights for Ethiopian Revenues and Customs Authority (ERCA), different organization marketing managers and further research scholars to dig more on Service quality and customer satisfaction.
Publishing house:
LAP LAMBERT Academic Publishing
Website:
https://www.lap-publishing.com/
By (author) :
Woldetsadik Kagnew
Number of pages:
108
Published on:
2015-03-18
Stock:
Available
Category:
Advertisement, marketing
Price:
54.90 €
Keywords:
customer, quality, Satisfaction, Service

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