Bookcover of Love's Labours Redressed - Reframing Emotional Labour
Booktitle:

Love's Labours Redressed - Reframing Emotional Labour

LAP LAMBERT Academic Publishing (2015-04-04 )

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ISBN-13:

978-3-659-69125-6

ISBN-10:
3659691259
EAN:
9783659691256
Book language:
English
Blurb/Shorttext:
Emotional labour performance benefits from emotional support. To date, emotional labour research tends to identify “display rules” and “targets” as the main source of stress for professional emotional labourers eg. nurses or teachers. However, professional emotional labourers agree that a lack of support from their managers (and sometimes a lack of adequate training ie. in managing emotion), is worse. How can they be expected to GIVE emotional labour if they themselves are not receiving it? Emotional labour is an interactive process affected by the parties to the interchange – the labourer, the recipient (eg. client/customer/pupil/patient etc.) AND the manager or colleagues. Due to this, performance can become either a vicious or a virtuous cycle.
Publishing house:
LAP LAMBERT Academic Publishing
Website:
https://www.lap-publishing.com/
By (author) :
Audrey Tang
Number of pages:
224
Published on:
2015-04-04
Stock:
Available
Category:
Business management
Price:
41.90 €
Keywords:
emotional labour, Wellbeing, Service Professionals

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