Knowledge Work Productivity
Knowledge worker, Measurement, Taxonomy
978-613-9-80460-3
6139804604
84
2011-12-31
34.00 €
eng
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Please note that the content of this book primarily consists of articles available from Wikipedia or other free sources online. Knowledge work productivity is the measure of the efficiency and effectiveness of the output generated by workers who mainly rely on knowledge, rather than labor, during the production process. With companies shifting revenue generating activities from processes that traditionally used to be driven by manual work to those that are currently being driven by knowledge work, the ratio of knowledge workers has drastically increased to constitute almost 75 percent of the workforce in industrialized countries. While there is currently no standard measurement of knowledge work productivity, a taxonomy of research spanning back to the 1940s reveals that knowledge work productivity has mainly been analyzed - in descending order of advocacy - along the dimensions of: quantity, cost, quality, timeliness, autonomy, project success, customer satisfaction, creativity, responsibility level, perception, and absenteeism, in addition to assessments based on efficiency and effectiveness.
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