Bookcover of Emotional Intelligence: A Predictor of Performance in Service Sector

Booktitle:

Emotional Intelligence: A Predictor of Performance in Service Sector

LAP LAMBERT Academic Publishing (2016-03-29 )

Books loader

eligible for voucher

ISBN-13:: 978-3-659-68838-6
ISBN-10:: 365968838X
EAN:: 9783659688386
Book language:: English
Blurb/Shorttext:: There has been an increase in the interest in concept of emotional intelligence in the organizations in past two decade. Earlier researchers were focused only on the cognitive part of intelligence. Later on, psychologists uncovered the role of non-cognitive part of intelligence in lives of individuals. How we perform in life is determined by both- emotional and rational mind. When these partners interact in a suitable manner, emotional intelligence arises. According to researchers emotional intelligence is an ability of an individual which results into increased work performance. This study is an attempt to explore the relationship between emotional intelligence and work performance of front line executives in Indian service sector.
Publishing house:: LAP LAMBERT Academic Publishing
Website:: https://www.lap-publishing.com/
By (author) :: Anjali Bhakhar
Number of pages:: 252
Published on:: 2016-03-29
Stock:: Available
Category:: Management
Price:: 76.90 €
Keywords:: Emotional Intelligence, Service Sector, customer care executives