Bookcover of Customer Satisfaction & Service Quality in Libraries
Booktitle:

Customer Satisfaction & Service Quality in Libraries

LAP LAMBERT Academic Publishing (2013-08-12 )

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ISBN-13:

978-3-659-44276-6

ISBN-10:
3659442763
EAN:
9783659442766
Book language:
English
Blurb/Shorttext:
Customer Satisfaction and Service Quality in Libraries is a text book specially written for students, teachers and practicing librarians. However, it includes a very comprehensive review of existing research in the field which will be beneficial for researchers in the discipline of Library and Information Sciences. Customer service is increasingly significant in this competitive age and the contents particularly examine customer satisfaction in relation to service quality in libraries.
Publishing house:
LAP LAMBERT Academic Publishing
Website:
https://www.lap-publishing.com/
By (author) :
Chaminda Jayasundara
Number of pages:
116
Published on:
2013-08-12
Stock:
Available
Category:
Management
Price:
54.90 €
Keywords:
service quality, Library Management, Service Marketing, Library and Information Services, User Services, Customer satisfaction, user satisfaction

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